Employee Code of Conduct and Professional Ethics

[labonno896]

Provide professional ethics and behavioral norms training to all call agents . Emphasize that they should maintain a professional, polite and respectful attitude towards customers under any circumstances.

Prohibit verbal abuse, intimidation or any form of inappropriate words and deeds. Good professional ethics is a window to the corporate image.

in conclusion
Improving call success rate is a systematic project, which shop requires enterprises to carry out refined operations in multiple dimensions, including preliminary preparation, communication skills, technical support, data analysis, and team management. By continuously optimizing each link,

combined with data-driven decision-making and customer-centric concepts, enterprises can not only significantly improve the efficiency and effectiveness of calls, but also build more stable customer relationships and ultimately achieve sustained growth in business goals. This is a process that requires continuous learning, adaptation, and improvement, but the rewards it brings will be rich and long-term.