Provide timely feedback and guidance

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Timely, specific, and targeted feedback and coaching are essential to the growth of team members. Managers should regularly review call recordings, point out and affirm what was done well, and propose specific areas that need improvement. Coaching should not only point out problems, but also provide solutions and suggestions for improvement. One-on-one coaching and group discussions can effectively improve individual and team capabilities.

5.5 Create a positive corporate culture
A positive and supportive corporate culture can improve shop team morale and work efficiency. Encourage team members to share experiences and learn from each other. Establish an internal reward mechanism to recognize outstanding members. Create an open communication environment where employees dare to ask questions and make suggestions. When team members feel valued and supported, they will be more motivated to improve the success rate of calls.

5.6 Emotional Management and Stress Relief
Telephone communication work, especially in the fields of sales and customer service, is often accompanied by high-intensity work pressure and negative emotions . Managers need to pay attention to the emotional health of team members and provide necessary emotional management and stress relief support. For example, organizing team-building activities, providing psychological counseling resources, and establishing an internal venting mechanism. A healthy mental state is a prerequisite for efficient work.