Live chat is a great opportunity to capture email addresses from potential customers. It’s perfectly appropriate to request the customer’s details at appropriate times during the conversation. Many live chat tools offer saudi arabia phone numbers customizable pre-chat and offline forms that you can leverage to collect email addresses.

During live chat, you can build trust by offering immediate help and support, then requesting your customer’s email address for follow-up. This will not only help grow your email list, but also increase customer satisfaction and loyalty.