To be contacted through social networks or a message on their mobile phone than through . A call as it is less invasive among other reasons because they can consult it . When they want and not at the moment they are contacted by an operator however . We can choose intermediate options in which the user chooses to be contacted in this . when receiving information this can be done through information . Forms or through click to call buttons additionally digital media can be integrated to modernize .
Call centers in this way duo modules are installed bc data india that allow each operator to have . A monitor with the crm system in which they have all the digital information and . Another monitor with digital tools to contact customers through various channels multitasking operators automation has . Reduced simple lowspecialization tasks within a call center now operators must focus on more complex . Tasks for which they must have a wide range of skills and high training the . Operator specialized in making calls and telling a script to the client in a credible .
Way is left behind and is limited to resolving simple queries and escalating complex ones . And now an operator participates in functions such as closing sales resolving problems collecting debts . Retaining customers converting calls activated by marketing campaigns and additional sales simultaneously and using very . Diverse toolsteleworking innovation in tools and channels to approach customers has made it increasingly easier . For operators to work remotely with portable devices in spain only 43 of workers connect . Remotely to carry out their work according to eurostat statistics a minimal percentage and slightly .