Script flexibility and adaptability
Posted: Thu May 29, 2025 8:40 am
The way of speaking is not static and needs to be adjusted according to the actual situation.
Preset multiple dialogue paths
Preset multiple dialogue paths for different responses from customers . For example, if the customer expresses interest, how to continue; if the customer expresses disinterest, how to recover.
Responding to emergencies
Prepare strategies to deal with unexpected shop situations , such as sudden disconnection of the call and customers being in a bad mood.
Personalized and natural communication
The script is a guide, but the ultimate goal is a natural, personalized communication . Salespeople should use the script flexibly instead of reciting it mechanically. Adjust the content and style of the conversation according to the customer's reaction and personality.
Story Marketing and Emotional Connection
Stories are effective in engaging customers and creating an emotional connection.
Telling successful cases and customer testimonials
Demonstrate the value of your product by sharing success stories that resonate with customers. For example: "We have another customer who was in a very similar situation to you, and they achieved [specific results] after using our product."
Describing a beautiful future
Help customers paint a picture of the future that could be achieved by using the product . For example: “Imagine that when you use our solution, your team will be much more efficient and you will have more time to focus on your core business.”
Preset multiple dialogue paths
Preset multiple dialogue paths for different responses from customers . For example, if the customer expresses interest, how to continue; if the customer expresses disinterest, how to recover.
Responding to emergencies
Prepare strategies to deal with unexpected shop situations , such as sudden disconnection of the call and customers being in a bad mood.
Personalized and natural communication
The script is a guide, but the ultimate goal is a natural, personalized communication . Salespeople should use the script flexibly instead of reciting it mechanically. Adjust the content and style of the conversation according to the customer's reaction and personality.
Story Marketing and Emotional Connection
Stories are effective in engaging customers and creating an emotional connection.
Telling successful cases and customer testimonials
Demonstrate the value of your product by sharing success stories that resonate with customers. For example: "We have another customer who was in a very similar situation to you, and they achieved [specific results] after using our product."
Describing a beautiful future
Help customers paint a picture of the future that could be achieved by using the product . For example: “Imagine that when you use our solution, your team will be much more efficient and you will have more time to focus on your core business.”