Ensure the transparency and authenticity of call content
Posted: Thu May 29, 2025 8:20 am
During the call, transparency and authenticity should be ensured . No false statements, exaggerated product benefits or misleading propaganda should be made. All promises should be able to be fulfilled. A relationship with customers based on trust will lead to long-term success.
6.4 Protection of Customer Personal Information
During the call, especially when sensitive shop information (such as bank account, ID number) is involved, the customer's personal information security must be strictly protected . Avoid transmitting information over unsecured channels and ensure that the call agent has undergone strict background checks and security training.
6.5 Establish an internal complaint and feedback mechanism
Establish a convenient internal complaint and feedback mechanism to encourage customers to give feedback on their call experience. This will not only help companies identify and correct problems in a timely manner, but also improve customer satisfaction, demonstrating that companies value customer voice.
6.4 Protection of Customer Personal Information
During the call, especially when sensitive shop information (such as bank account, ID number) is involved, the customer's personal information security must be strictly protected . Avoid transmitting information over unsecured channels and ensure that the call agent has undergone strict background checks and security training.
6.5 Establish an internal complaint and feedback mechanism
Establish a convenient internal complaint and feedback mechanism to encourage customers to give feedback on their call experience. This will not only help companies identify and correct problems in a timely manner, but also improve customer satisfaction, demonstrating that companies value customer voice.