Continuous professional skills training
Posted: Thu May 29, 2025 8:19 am
Continuous professional skills training is the cornerstone of improving team capabilities. The training content should cover: product knowledge (in-depth understanding of product functions
advantages and selling points), communication skills (active listening, the art of questioning, handling objections), industry knowledge, emotional management, compliance requirements, etc. The training shop format can be diversified, such as classroom lectures, case analysis, role-playing, online learning, mentor guidance, etc.
5.3 Establish a clear performance appraisal mechanism
A clear, fair, and transparent performance evaluation mechanism can motivate team members to improve call success rates. Evaluation indicators should be linked to core business goals, such as connection rate, effective call duration
customer satisfaction, conversion rate, problem resolution rate, etc. In addition to quantitative indicators, qualitative indicators should also be considered, such as communication quality, customer feedback, etc. Conduct performance evaluations regularly and provide constructive feedback.
advantages and selling points), communication skills (active listening, the art of questioning, handling objections), industry knowledge, emotional management, compliance requirements, etc. The training shop format can be diversified, such as classroom lectures, case analysis, role-playing, online learning, mentor guidance, etc.
5.3 Establish a clear performance appraisal mechanism
A clear, fair, and transparent performance evaluation mechanism can motivate team members to improve call success rates. Evaluation indicators should be linked to core business goals, such as connection rate, effective call duration
customer satisfaction, conversion rate, problem resolution rate, etc. In addition to quantitative indicators, qualitative indicators should also be considered, such as communication quality, customer feedback, etc. Conduct performance evaluations regularly and provide constructive feedback.