It involves recording, categorizing, prioritizing

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DevOps is a software development methodology that aims to bring together development and operations teams to accelerate the delivery of high-quality applications and services. It is therefore a cultural shift that extends through a set of practices designed to break down the traditional silos between software development (Dev) and IT operations (Ops). The goal is to deliver software faster, more efficiently, and more reliably. Some organizations use DevOps instead of ITSM. However, many use both.

7. MOF (Microsoft Operations Framework)
MOF provides IT departments with guidelines and best practices for creating, managing, and maintaining reliable and cost-effective IT services for Microsoft products and technologies. It is often used in conjunction with other frameworks such as ITIL to integrate the principles of IT governance, service management, and continuous improvement.

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The main ITSM processes
In addition to the frameworks we've just discussed, ITSM azerbaijan phone number lead has developed several standardized processes to manage and deliver IT services as efficiently as possible. The main ITSM processes are as follows:

ITSM: incident management
ITSM incident management focuses on restoring normal service operations as quickly as possible after an unplanned outage. assigning, and resolving IT incidents.

ITSM: problem management
Problem management addresses the underlying cause(s) of multiple incidents. It aims to minimize the impact of IT service disruptions and develop solutions or workarounds for the problem(s) encountered.

ITSM: change management
Change management oversees the transition or modification of an organization's organizational procedures or technologies. For ITSM, it ensures the controlled implementation of changes to the company's IT services and IT infrastructure.

ITSM: production release management
Release management involves the planning, scheduling, and control of different versions of a software product throughout its lifecycle. It ensures the efficient delivery of high-quality software while maintaining the integrity of existing production environments.