Unprepared sales associate
Posted: Tue Feb 18, 2025 3:35 am
A customer who enters a store with the aim of buying a product but does not yet have a clear idea of which one to choose will certainly ask for help from a salesperson, who will be able to transform a certain need into a purchase. A salesperson who cannot provide details about a product or who cannot offer different items with comparative technical characteristics will be less likely to make a purchase. To prevent this from happening, especially during the Christmas period, an effective solution is to equip them with digital devices with which they will be able to speed up and therefore improve their sales activities.
Thanks to a simple tablet, the salesperson will be able to access detailed product descriptions, offer special discounts (to certain categories of customers) and finally guide the customer in the final choice of the item.
3. Do not provide returns or exchanges
When shopping online, the inability to see the desired product in person south africa cell phone number list exponentially increases the possibility that the consumer will want to return the product or request an exchange. With Christmas shopping, it can often happen that you have to return an item and issue a refund for both online and retail stores.
Informing your consumer of these rights through a newsletter or a real-time message on the shopping cart page will allow them to feel protected and will be able to make their purchases with complete peace of mind.
4. Don't offer gift ideas for undecided or last-minute consumers.
It will often happen that a consumer does not have a clear idea of what to buy or has little time to decide which product to focus on. An undecided customer or one who wants to make a purchase quickly will appreciate being followed up and advised whether it is an online store or a store.
Offering ready-made gift ideas, sending a newsletter in which you recommend trendy products (or best-selling to a certain segment) or using a gallery of targeted product recommendations, will help the customer decide what to buy by avoiding the classic rush of last-minute gifts and will thus contribute to a good e-commerce and retail customer experience.
Thanks to a simple tablet, the salesperson will be able to access detailed product descriptions, offer special discounts (to certain categories of customers) and finally guide the customer in the final choice of the item.
3. Do not provide returns or exchanges
When shopping online, the inability to see the desired product in person south africa cell phone number list exponentially increases the possibility that the consumer will want to return the product or request an exchange. With Christmas shopping, it can often happen that you have to return an item and issue a refund for both online and retail stores.
Informing your consumer of these rights through a newsletter or a real-time message on the shopping cart page will allow them to feel protected and will be able to make their purchases with complete peace of mind.
4. Don't offer gift ideas for undecided or last-minute consumers.
It will often happen that a consumer does not have a clear idea of what to buy or has little time to decide which product to focus on. An undecided customer or one who wants to make a purchase quickly will appreciate being followed up and advised whether it is an online store or a store.
Offering ready-made gift ideas, sending a newsletter in which you recommend trendy products (or best-selling to a certain segment) or using a gallery of targeted product recommendations, will help the customer decide what to buy by avoiding the classic rush of last-minute gifts and will thus contribute to a good e-commerce and retail customer experience.